Bett22 Privacy Policy – How We Protect Your Data in Pakistan

1Introduction

This Privacy Policy applies to bett22.vip and all services operated under the bett22 brand. It explains how we — as the data controller for the information you provide — handle your personal data when you register for an account, deposit funds, play games, place bets, use live chat support, or simply browse the platform.

We believe you have a right to know clearly what is collected, why it is collected, and what happens to it. This document is our commitment to that transparency. It is not a document written to confuse or conceal — if anything here is unclear, please contact support and we will explain it in plain terms.

By registering a bett22 account or using any part of the platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described within it. This policy should be read alongside our Terms and Conditions.

2Data We Collect

The types of personal information we collect depend on how you interact with the platform. Here is a clear breakdown:

We only collect information that is necessary for the purposes set out in this policy. We do not collect sensitive categories of personal data — such as health information, political views, or religious beliefs — unless you volunteer such information unsolicited, in which case it is not retained.

3How We Collect Your Data

Bett22 collects your personal information through the following channels:

• Direct submission: Information you provide when completing the registration form, submitting identity verification documents, making deposits or withdrawal requests, or contacting our support team.
• Automated collection: Technical and usage data collected automatically when you access the platform through cookies, browser storage, and server logs. See Section 8 for full cookie details.
• Payment processors: Transaction confirmation data returned by payment gateways for JazzCash, Easypaisa, Raast, and bank transfers. We receive confirmation of payment but never receive full sensitive financial credentials like full card numbers or mobile wallet PINs.
• Third-party identity verification services: Where we use a third-party KYC provider to verify identity documents, that provider may return verification status data and document authenticity flags to us. Your raw document images are handled according to the security standards described in Section 9.
• Game providers: Aggregate gameplay and session data passed from third-party game studios whose titles are available on the platform. This data relates to in-game activity and is used for account management and responsible gaming monitoring.

4How We Use Your Data

The personal information bett22 holds is used exclusively for the following purposes:

• Creating and managing your account, including authentication and security
• Processing deposits and withdrawals in PKR via supported payment methods
• Verifying your identity to comply with KYC requirements and prevent fraud
• Detecting and preventing money laundering, fraud, and prohibited platform activity
• Personalising your experience — such as displaying your preferred odds format and maintaining your game history
• Operating the VIP programme and calculating tier status, cashback, and loyalty rewards
• Applying responsible gaming tools — including deposit limit enforcement, session monitoring, and self-exclusion management
• Communicating important account information such as security alerts, transaction confirmations, and policy updates
• Sending promotional communications about bonuses and offers, where you have not opted out of marketing messages
• Providing customer support through live chat and email
• Improving platform performance, fixing bugs, and developing new features based on aggregated usage patterns
• Complying with any legal or regulatory obligations applicable to us

5Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific activity:

• Contract performance: Processing your registration, managing your account, executing deposits and withdrawals, and operating your gameplay sessions are necessary to fulfil our contractual obligations to you as a member of the platform.
• Legitimate interests: Fraud prevention, platform security monitoring, responsible gaming analysis, and improving the platform are activities we carry out on the basis of our legitimate interests as an operator, balanced against your privacy rights.
• Legal obligation: Identity verification, transaction record-keeping, and cooperation with financial intelligence authorities where legally required are obligations we must fulfil regardless of individual consent.
• Consent: Sending optional promotional communications is done only on the basis of your consent, which you can withdraw at any time.

6Sharing Your Data

Bett22 does not sell your personal information to any third party, full stop. We do not trade member data for advertising revenue or pass it to unaffiliated marketing companies.

We share limited personal information with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, card processors, and banking partners solely to process deposits and withdrawals. Each processor operates under its own data security standards.
• Identity verification providers: Document data is shared with KYC service providers to verify identity. These providers are contractually required to process verification data securely and not to use it for any purpose beyond the verification task.
• Game studios: Session data necessary for gameplay is shared with third-party game providers whose titles are hosted on the platform. This is limited to what is technically necessary for the game to function.
• Technical service providers: Companies providing hosting, database management, live chat infrastructure, and email delivery services may process limited technical data as part of their service. All such providers are vetted and operate under data processing agreements.
• Law enforcement and authorities: Where we are legally required to disclose information — for example in response to a valid court order, a request from financial intelligence authorities, or as part of an anti-money-laundering obligation — we will comply. We will notify you of such disclosure where legally permitted to do so.

7Payments & PKR Transactions

All financial transactions on bett22 are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or card, the transaction is processed through the respective payment provider's secure infrastructure. Bett22 receives a confirmation reference and the transaction amount — we do not receive or store your full mobile wallet credentials, bank account numbers, or card numbers.

Transaction records — including deposit amounts, withdrawal requests, payment method types, and settlement timestamps — are retained as part of your account history. These records are used for account management, dispute resolution, and compliance with financial record-keeping requirements. They are not used for profiling or shared with third parties for commercial purposes.

If a payment dispute arises, we may need to share limited transaction reference data with the relevant payment provider to investigate and resolve the issue. This is the only circumstance in which financial identifiers are shared outside of the standard payment processing flow.

8Cookies & Tracking Technologies

Bett22 uses cookies and similar browser-based technologies to operate the platform, remember your preferences, and understand how members use the site. Here is what we use and why:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference, and enable the bet slip and game session to operate correctly. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Store preferences such as your chosen odds format, notification settings, and which game categories you browse most often. These make your experience more convenient across sessions.
• Analytics cookies: Collect anonymised data about page views, feature usage, and navigation patterns. This data is aggregated and used to identify performance issues and prioritise platform improvements. It does not identify you personally.
• Security cookies: Used for fraud detection and to identify unusual login patterns, such as access from a new device or location. These protect your account.

Most browsers allow you to view, block, or delete cookies through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking analytics cookies has no impact on platform functionality.

9Security

Protecting your personal data is something we invest in actively, not just as a compliance checkbox. The security measures in place at bett22 include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage for sensitive data at rest, including identity documents submitted for KYC verification
• Access controls that limit which staff members can view personal account information — support agents see only what is necessary to handle your query
• Regular security audits and penetration testing of platform infrastructure
• Two-step authentication options for account login, which we strongly encourage all members to enable
• Automatic session timeout after a period of inactivity to protect against unauthorised access on shared devices
• Transaction monitoring systems that flag unusual payment activity for manual review

No digital system is unconditionally secure, and we cannot guarantee that data breaches will never occur. What we can guarantee is that appropriate and proportionate measures are continuously maintained and updated. In the event of a breach that affects your personal data, we will notify you as promptly as possible and take steps to limit any harm.

10Data Retention

We retain your personal data for as long as your account is active and for a period after account closure as required by our legal and operational obligations. In practice, this means:

• Active account data — retained for the duration of your membership and used as described in this policy while your account is open.
• Transaction records — retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements. This applies regardless of whether your account remains open.
• Identity verification documents — retained for a minimum of five years following account closure or the conclusion of the business relationship.
• Support and communications data — retained for up to three years following the communication, or longer if the content relates to an unresolved dispute.
• Cookie and analytics data — anonymised aggregate data may be retained indefinitely. Data that could identify an individual session is deleted within 13 months.

When retention periods expire, data is securely deleted or irreversibly anonymised. We do not retain personal data beyond what is necessary for the stated purposes.

11Your Rights

You have the following rights over the personal data bett22 holds about you. To exercise any of these rights, contact our support team through live chat or at the email address in Section 14.

• Right to access: You can request a copy of the personal information we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support to update your registered details.
• Right to deletion: In certain circumstances you may request that we delete your personal data. Note that we may be required to retain some data to comply with legal obligations, even after account closure.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to object: You can object to processing based on legitimate interests, including objecting to receiving promotional communications. Opt-out from marketing at any time through your account notification settings.
• Right to data portability: Where technically feasible, you can request a structured, machine-readable copy of the personal data you have provided to us.

12Minors

Bett22 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. During registration, users are required to confirm their age, and identity verification processes include date-of-birth checks against official documents.

If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a minor has registered an account on bett22, please contact our support team immediately so we can investigate and take appropriate action.

13Changes to This Policy

Bett22 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes — those that meaningfully affect how your data is handled — we will notify active members via email or an in-platform notification before the changes take effect.

Minor clarifications that do not change the substance of our data practices may be applied without prior notice, though the "Last updated" date at the top of this page will always reflect the most recent revision.

Continued use of the bett22 platform after an updated policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a potential data security concern, please get in touch with our team:

• Live chat: Available 24/7 directly through the bett22 platform — the fastest way to reach us
• Email: [email protected] — responses within 24 hours for privacy-related queries

For data deletion requests, please include your registered email address and a brief description of the data you would like removed. For data access requests, identity verification may be required before we can release account information.